Customer Care Representative

Join our Hungary team as a Customer Care Representative (f/m/x) to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

What we offer:

• Competitive compensation + shift allowances
• Attractive benefits (security, flexibility, support and well-being)
• Engaging employee programs
• Remote working & home office allowance
• OTP Szép Card
• Full and extensive training course

In this role, you will:

• Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
• Document every customer interaction in a detailed and structured manner
• Maintain and update our internal knowledge base and other sources
• Handle re-supply and report requests in a timely and efficient manner
• Assist clients with any technical problems with our equipment
• Troubleshoot transmission or other equipment usage problems
• Provide recommendations for service set-up, usage and troubleshooting

The ideal candidate will offer:

• Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
• Must have excellent written and spoken English language skills
• Must have great knowledge in one or more additional languages like French, Spanish, Italian, Portuguese or German are preferred
• Good capacity for teamwork
• Ability to work independently and demonstrate initiative in resolving issues
• Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
• Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
• Working knowledge of MS Office tools

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.