The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for project management of the highest segment of new high value accounts.
A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Service Delivery Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.
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What you'll do
- Manage the onboarding of high value accounts
- Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
- Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations.
- Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close
- Monitor and manage activation and porting dates for all assigned accounts
- Manage/complete multiple projects in a timely manner while still h...
Vonage
Vonage is a leading provider of cloud communications services.
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