HVAC Specialist

This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.

Job Duties & Responsibilities:

• Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
• Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
• Represent the business with root cause analysis in complaint resolution or technical investigation when required
• Establish and maintain electronic support records of calls and emails
• Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
• Provide trouble shooting and applications support internally to related departments and outside sales representatives
• Provide peer level support developing others in area(s) of technical expertise.
• Assist the business in continual product and process improvements and reducing warranty and goodwill costs
• On-site field troubleshooting as needed
• Perform other duties as required

Requirements

Basic Qualifications:

• High School diploma or GED
• 3+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems

Preferred Qualifications:

• Oil service and installations is a plus
• Gas, Oil license, NATE certification, Refrigerant Service EPA certification
• Experience with geothermal and Direct Digital Controls (DDC) products is a plus
• Strong problem solving skills; Adaptability; Willingness to take initiative
• Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
• Good verbal and written communication skills
• Confidentiality, Aptitude to deal with sensitive information
• Knowledge to function as a member of a team