UX Researcher

The Xsolla UX Research team is looking for a Junior UX Researcher to work on the company's innovative products that connect millions of users and games worldwide. We help players get the fastest return on their game investment. And for games, we help attract more players around the world. 1000+ developers and publishers trust and use Xsolla to help run their video game businesses leveling up the gamer experience. If you are full of ambition, not afraid of difficult tasks, fluent in English, and ready to play a crucial role in comprehending and elevating user experiences, this position is for you. Let’s cater to the diverse needs of our global players and game development companies together!

RESPONSIBILITIES

• Collaborate closely with cross-functional teams, including product managers, designers, and developers, to identify areas for research and cultivate a collaborative environment.
• Conduct usability studies, interviews, and surveys. Uncover user insights, including needs, pain points, behaviors, tasks, and preferences of both game development companies and players.
• Advocate for a user-centric culture within the organization, emphasizing the value of user research and ensuring its seamless integration into decision-making processes. Fuel the team's passion for a client-centric approach, instilling the belief that understanding and prioritizing the client's perspective are fundamental to delivering exceptional user experiences.
• Experiment and introduce innovative research methodologies to continuously raise the standard of user research within the company. Stay at the forefront of industry trends and emerging technologies impacting the UX landscape.
• Close collaboration with a Senior UX Researcher. You will conduct both collaborative and independent research under the guidance of the Senior UX Researcher.
• You will conduct interviews with our B2B clients and partners both in person and online.

REQUIREMENTS

• Minimum of 6 months of hands-on experience as a UX researcher, preferably in e-commerce, B2B ecosystems, digital products, or related to the game development sphere.

• Minimum 1 year of experience in game industry, including an understanding of the unique challenges and opportunities within this space.

• Fluency in English, both in verbal and written forms to ensure that the findings are clearly understood and impactful across our diverse, international teams.

• An interest in learning new UX Research methodologies and frameworks.

• Proven ability to collaborate effectively with cross-functional teams, including product managers, designers, and developers.

• We will ask you to complete a test assignment and then present it to our team.

GOOD TO HAVE

• Experience conducting user research on a Chinese market with the understanding of regional differences in user behavior and preferences.

• Previous experience working with the Design Thinking and the ability to immerse stakeholders in the essence of a client-centric approach, showcasing how such strategies can substantially drive business success.

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, Computer Science or a related field. Relevant certifications are a plus.

• Familiarity with Agile methodologies and the ability to adapt research processes to fit an Agile development environment.

ABOUT XSOLLA:

Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.

PHYSICAL DEMANDS:

The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.

Xsolla is committed to ensuring the privacy and security of all information collected during hiring. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com.

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