Marketing Technical Writer

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Marketing Technical Writer

Reports To: Chief Marketing Officer

Work Location: Philippines (Remote), United State (Remote)

Department: Marketing

Classification: Salary

Position Summary

LanguageLine is seeking a Marketing Technical Writer with a strong background in both technical communication and marketing to join our team. This role requires an individual who is adept at creating structured, clear, and effective documentation and marketing materials from scratch, often in situations where little to no prior documentation or version control exists. The ideal candidate will have the ability to simplify complex product features for a non-technical audience, ensuring that all documentation supports our marketing efforts effectively. You will work closely with product managers, engineers, and customer service teams to ensure our documentation meets the needs of our users and aligns with company standards.

You will be a strong communicator comfortable working with a variety of tools, people, and processes to ensure high-quality, up-to-date materials are always available for the sales team and other stakeholders.

Key Responsibilities

• Develop and maintain clear and accurate documentation for a variety of products, including user manuals, installation guides, and FAQ pages.
• Work with development and support leads to identify all documentation requirements, revise, and edit, and determine the best solution for centralized storage.
• Collaborate with product teams to gain an in-depth understanding of the product and the documentation requirements.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Manage updates and revisions to technical literature.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text and online help
• Use photographs, drawings, diagrams, animation, and charts that increase users' understanding.
• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

The minimum and maximum full-time annual salary for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US (Remote) pay range is $60,000.00 - $70,000.00 USD annually and California (Remote) pay range is $66,560.00 - $75,000.00 USD annually

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Qualifications

• Bachelor’s degree in English, Technical Writing, Engineering, or a related field.
• Proven experience working in a technical writing position (3+ years preferred) ideally within a marketing context.
• Excellent written and verbal communication skills.
• Proficiency in MS Office and other documentation tools.
• Strong attention to detail.
• Able to write in explanatory and procedural styles for multiple audiences.
• Skilled at prioritization and multi-tasking.
• Familiarity with the SDLC and software development. Experience working with Confluence, Jira and within an Agile development environment is a plus.
• Experience with technical documentation software tools, such as MadCap Flare, Adobe Framemaker, or similar.
• Experience working with CMS systems is a plus. Experience with Adobe Experience Manager (AEM) or Kentico for centralized content creation, management, and distribution is a plus.
• Experience with graphic design, video editing, or web development is a plus.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)