Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.
As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.
Your scope will include, but is not limited to, the following:
- Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
- Ability to work on push to increase revenue on his/her portfolio
- Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions
Requirements
- At least 2 years of experience in adtech, media agency or saleshouse on a similar position
- Understanding of key notions in programmatic and digital advertising ecosystem
- Excellent organizational, interpersonal, and communication (written and verbal) skills
- Fluent in English is mandatory
- Solid computer skills including advanced knowledge of MS Suite
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team
Dailymotion
Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web.
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