Customer Success Manager

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following:

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
• Ability to work on push to increase revenue on his/her portfolio
• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
• Collaborate with AdOps team to secure campaign delivery
• Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Requirements

• At least 2 years of experience in adtech, media agency or saleshouse on a similar position
• Understanding of key notions in programmatic and digital advertising ecosystem
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Fluent in English is mandatory
• Solid computer skills including advanced knowledge of MS Suite
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team