2nd Line Support Engineer

We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.

What you'll do

• Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
• Identify areas for improvement within Service Delivery via automation and standardisation.
• Assist in planning, executing, and seeing Technology Service projects through to completion.
• Produce clear and precise documentation, including training materials, for multiple systems.
• Take ownership of technical problems and see through to resolution even when passed to third parties.
• Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
• Install, maintain, and support new applications.
• Review services, application delivery, and patching processes.
• Administer backup and restore operations.
• Collaborate with various business and technical teams to enhance overall service delivery.

**What yo...