ICT Engineer

WHAT WILL YOU DO?

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.

• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
• Implement new technologies/services or upgrades to existing technologies.

Requirements

Certification

• At least two advanced certificates for relevant platform.

IT Technical Skills

• Core platform knowledge - Expert
• Related platform knowledge - Intermediate

Soft skills

• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Negotiation skills

Languages

• English - Upper intermediate (B2)