UX Researcher

We believe that understanding customers has a big impact on business and currently, we are looking for a UX Researcher to join our team and take our product to the next level. In this role, you’ll be working closely with Product Managers, Designers, Engineers and other cross-functional stakeholders to facilitate their understanding of customer needs and translate that into insights that teams can use to improve the product. Make users are enthusiasts, and you’ll be growing a body of knowledge in the nascent space of no-code/low-code.

What we are looking for:

• Minimum 4 years of experience in UX Research
• Written and verbal fluency in English
• A researcher who believes that working in diverse teams and with complex systems brings out even more creativity
• Ability to represent our different users to reveal deep insights about how they work and think about automations
• Comfort in synthesizing various research needs into a coherent program of work
• Highly skilled qualitative interviewer who knows when to keep asking why
• Experienced in tactical UX research methods such as usability testing, concept testing, & lean methods like RITE
• Collaborative working style to improve ResearchOps, knowledge bases, and best practices
• Skilled in teaching non-researchers who want to lead their own studies in research skills
• Proficiency with descriptive statistics and survey methods
• Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops)
• Project management skills in recruiting study participants (screeners, scheduling, incentives)
• Creativity in producing UX deliverables (journey maps, personas, research reports, etc.)
• Examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions

What you’ll do:

• Regularly sync with Product, Design, and Engineering stakeholders to identify research needs and create a program of work based on business priorities and customer needs.

• Drive decisions that improve the quality of the product through conducting usability studies, customer interviews, and other approaches (competitive analysis, diary studies, benchmarking, etc.)

• Collaborate with other teams that have customer insights, such as Customer Experience, Sales, Growth, and Marketing to share knowledge and synthesize across teams.

• Improve overall research processes and increase the level of customer understanding across the Make organization.

Please, send us your examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions

What we offer:

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
• 🌳 3 Company Impact Days per year
• 🍎 Notebook/Macbook and 34’’ curved monitor
• 🏝 25 days of vacation, 4 sick days, company day off on 31st December
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months)
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
• 💰 Remote working allowance
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours + home office
• 🐕 Company therapy pets in Prague's office (dog-friendly office)
• 🖨 Company 3D printer
• 🥳 Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!

#careeratmake