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Global Payments is a leading provider of payment technology and software solutions that enable millions of people to move money between buyers and sellers.
Updated
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Position Overview
The Associate Product Manager will work with teams across the Global Payments organization in order to gain a deep understanding of the systems and platforms that power Unified Payments. They will work closely with our partners within each region in order to build a picture of their needs from both a Product and Sales perspective as well as their market demands and platform capabilities, both existing and new.
The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity while at the same time having a strong strategic and commercial acumen to be able to see the “bigger picture”. Collaboration and coordination with multiple regions and business units are essential including Asia, Latin America, EMEA and North America.
This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organization.
Responsibilities
1. Deliver an excellent API integration and in-life processing experience to our customers across our global footprint
2. Own and continuously seek to improve our products, standards, processes and working methods that are needed to execute API integrations and API in-life support.
3. Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent products and processes.
4. Ensure effective training and communication is in place for all teams supporting integrations and in-life support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams.
5. Ensure the Global Payments Developer Portal is up to date with the latest API
information and features.
6. Be a strong customer advocate, responding to and managing customer implementations and escalation.
7. Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes.
8. Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won’t recur.
9. All other duties as assigned
Behaviors
The ideal candidate will be able to demonstrate strong aptitude in the following areas:
● Problem solving and attention to detail
● Communication and presentation skills
● Analytical, interpretive and organizational abilities
● Relationship management and interpersonal skills
● Confident and decisive decision making
● Customer focussed and oriented
Experience
● A minimum of 2 years experience as an Associate Product Manager / Business Analyst or relevant experience in a digital business
● Experienced in working with API products and API integrations
● Payments industry experience is a plus
● A bachelor’s degree in computer science from college or university or comparable market experience or training
● Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools
● Demonstrated communication skills with peers and senior stakeholders
● Self-motivated with a proven track record of delivering success while operating within a team environment
● Experience with business intelligence tools such as Tableau or Looker Studio is a plus
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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