Solutions Architect

Job Purpose:

Highly certified architect with deep cross-vendor domain knowledge, able to work externally with partners, vendors and end customers to develop complex and bespoke technology solutions

Responsibilities:

• Helps define appropriate multi-technology solutions to meet customer needs by engaging with end users and resellers
• Responsible for project management of internal and external (vendor and partner) resources in delivering complex, multi vendor technical solutions to end users
• Some support of internal and external sales teams to deliver technical quotes in line with defined service level agreements (SLA’s)
• Develop and manage customer relationships with appropriate contacts.
• Co-own and project manage the technical elements of sales opportunities to successful closure
• Conduct customer site visits (reseller and end user)
• Deliver sales and technical enablement training internally to TD SYNNEX sales teams or externally to the reseller base (not a core competency)
• Respond to queries or customer care issues in a timely manner
• Communicate product and technology information to the relevant audience
• Deal with daily product/solution enquiries fr...