Senior Application Support Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

We are looking for an Application Management Analyst to assist a growing team responsible for providing best-in-class service to the largest financial institutions across the globe in the capital markets space. If you have the curiosity to learn new technology and thrive in building new relationships, this position may be right for you.

• In-depth, hands-on involvement facilitating technical implementations on the integration of our Calypso solution (interfaces, component setup, capacity planning, and non-functional/performance requirements).
• Gather requirements and assist our cloud operations team in comprehending these requirements by providing the step-by-step breakdown for implementation tasks.
• Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud technical integration.
• Reproduce suspected bugs, and document detailed client issue scenarios. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to cloud operations/product-specific Teams or the client directly.
• Collaborate with the platform team/operations team and evolution team on identifying the issue by analyzing the technical setup, debugging logs, replicating issues, and providing technical guidance that assists in issue resolution.
• Coordinate with Dev ops and R & D to facilitate and drive the areas of automation for activities that are manual, error-prone, and time-consuming.
• Facilitate clarification on requested software changes and improvements. Work with our Cloud operations Team to document the technical aspects of these changes and new functionalities.
• Proactively monitor the infrastructure setup using tools like Grafana.

What We Expect

• Bachelor's and/or master’s degree or equivalent experience in mathematics, Computer Science, or I.T.
• Minimum of 3-7 years working in IT projects.
• Must have had exposure to a project environment or have technical support experience (at least 2 years) catering to L2 / L3 responsibilities.
• Literate in IT technologies, particularly around interfaces Cloud technologies, and Java principles.
• Basic ITIL knowledge.
• Basic understanding of Kubernetes infrastructure.
• Basic Linux shell scripting, and Python scripts to help automate procedures.
• Good communication skills. Will be working hands-on with customers and other Adenza departments.
• Agile/project methodology exposure and strong organizational skills to handle/track multiple tasks.
• Ability to articulate procedures and create reusable reference documents, ability to engage with clients, and manage escalated situations.
• Excellent attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities.

What Would Be Helpful

• Capital Markets industry experience is a plus.
• Calypso experience is a nice to have.

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come As You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.