VP, Strategic Operations Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

RESPONSIBILITIES

Strategy and Planning:

• Partner with BU leader(s) to understand strategic priorities, analyze customer/employee journeys, and identify improvement opportunities
• Identify Operational and Tech initiatives required to support UW
• Partner with IT and UW leaders to define the short- and long-term Ops and Tech roadmap
• Incorporate SA capabilities into Operations workflows
• Advise on transformation initiative prioritization by providing a BU-perspective
• Create business requirements and act as the glue between UW and IT
• Bring market insights on leading practices to inform business priorities

Execution:

• Own and drive improvement in the CX/EX journeys, including partnering with SA to provide input to UI/UX
• Monitor UW operations by tracking performance metrics / SLAs and identifying opportunities for improvement
• Facilitate cross-functional transformation ...