Customer Success

The , Customer Success (Index) - EMEA position is a critical role in the LSEG Data & Analytics Division (D&A) within the SAM Customer Success Management team. The Index Customer Success Management team is responsible for enhancing our customer experience, pro-active client relationship activities to support the global FTSE Russell business (Benchmark & Indices).

This role will be focused on the Equity and Fixed Income benchmark & indices products. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, from equities to fixed income, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. FTSE Russell’s Equity & Fixed Income Indices are used by 98 of the top 100 asset managers globally by AUM, with over $16.2 Trillion in total assets benchmarked against them. The role involves creating & leveraging strong client relationships, promoting strong usage, seeking and developing new business and driving competitive sales opportunities.

This position is within the Index Customer Success Management (CSM) team reporting into the EMEA Head of Customer Success Management (Benchmarking &...