- Primarily responsible for monitoring IT Infrastructure (servers, network devices, backups, applications, databases etc.).
- Should acknowledge the alerts/alarms/incidents/requests within defined SLAs and perform the initial troubleshooting using available SOPs (Standard Operating Procedures).
- Hands-on working on enterprise monitoring tools, like Centreon. ServiceNav, Nagios, Solarwinds, AppDyanmics, Dynatrace, Zabbix, etc
- Monitor performance, capacity, and availability of the IT components on an ongoing basis.
- Collect and review performance reports for various systems, and report trends in Network, Server, Database & Application performance.
- Able to access and analyze fault, prioritize, respond, and escalate accordingly.
- Ability to perform root cause analysis on various service impacting events.
- Ensure established communications structure is followed during system impacting events.
Desirable Skills
- Strong written/verbal communication skills
- Willingness to work in 24x7 environment.
- Should have 1-2 years of experience in the similar role.
- Strong working knowledge on ITSM tools like ServiceNow, SMAX, etc.
- Ability to think clearly, identify risks, and...
Sopra Steria
Sopra Steria is a leading European tech company recognized for its consulting, digital services, and software editing activities
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