Senior Manager

Your Career

Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you! One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making. Our Data Accuracy Response Team is tasked with ensuring our data is regulated, accurate, and reliable on a day to day basis. This includes managing urgent escalations, executing and monitoring changes in data, and observing trends to guide system improvements. The Senior Manager, Data Governance leads the front line in ensuring that these goals come to fruition. This position reports to the Director, Sales Operations for Data Integrity and Policy and will have a high degree of interaction with the Analytics, Business Operations, and IT functions across Palo Alto Networks.

Responsibilities

• Manage the Service Desk Team responsible for account, territory, and sales crediting data in SFDC
• Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
• Monitor and track key team metrics to build and maintain SLA standards and policies
• Administer monthly audits and reports to ensure data accuracy and completeness
• Work cross functionally with the Data Integrity and Policy team to drive process improvements
• Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
• Maintain a training and onboarding program with documentation for incoming headcount
• Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
• Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
• Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
• May be required to perform user acceptance testing or other activities around account management

Requirements

Your Experience:

• Interest in the concerns and topics related to data governance, hygiene, and organization
• Motivated to drive key initiatives in data integrity
• Detail oriented
• Comfortable with starting from scratch and being able to design and/or document processes
• Interest in coaching, training, and team building
• Ability to work well with others
• Ability to speak fluently in business language
• Ability to manage multiple tasks simultaneously
• Ability to pick up new tools, platforms, and business processes
• Organized, proactive individual that can operate independently in solving complex problems with little guidance
• Ability to manage requestor escalations through appropriate channels
• SFDC knowledge is a must
• Able to articulate joining tables within a dataset(s)
• SQL knowledge is preferred but not required
• SAP knowledge is preferred but not required
• Spanish fluency considered a significant advantage