ServiceNow Business Analyst

Description:

• ServiceNow Business Analyst with experience on CSM product suite.
• Has experience managing team functionally of a complex implementation project and development.
• Preference of having experience working in telecom sector clients and if worked on Telecom Product Line of ServiceNow.
• Responsible for requirement gathering and process mapping during workshops with stakeholders.
• Work and analyse gap analysis with OOB and bespoke needs of customers.
• Prepare functional specification and documentation if needed.
• Has worked in Agile Framework and able to build stories based on customer requirement for ServiceNow Development Team.
• Support testing for the solution shared by the development team during regression and functional testing.
• Build Product backlog and prioritise based with the business.
• Has maintained high level knowledge on ServiceNow products and features, to ensure and suggest continuous improvement for customer.

Required Certifications:

• ServiceNow - Certified System Administrator

Desired Certifications

• ServiceNow - Certified Implementation Specialist CSM
• Scrum Fundamentals

Total Experience Expected: 06-08 years

Requireme...