Business Systems Analyst Lead

Business Systems Analyst LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

We are looking for a motivated experienced individual to lead the team in Pocatello to build an effective user system center for our unique and growing business with the FBI (Federal Bureau of Investigations). Responsible for supporting the FBI Ask Finance support center by providing end-user support via phone calls and emails. You would be the lead in Pocatello, ID office handling and overseeing the Travel Policy questions, travel card, Vendor administration and other system related issues (TRIP/Momentum). Duties will include collaborating with the FBI Ask Finance support team in the Chantilly, VA location, ensuring all travel policy, travel card and vendor requests are entered and resolved in a timely manner, and resolving any ticket received/assigned in a timely manner.

Responsible for collection of incident information through customer conversation, and self-service support tools. Tracks incidents and requests from identification through resolution ensuring a q...