Mid-level
🇵🇭 Philippines
Customer Support Specialist
Customer success & support
- Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.
- Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format (Chat) and multiple chat concurrence.
- Use the translation tool since Chats will be received in French and/or Dutch.
- May be assigned to also handle English chat, depends on the volume.
- Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions.
- Managing end-to-end the execution of client requests and complaint resolution actions.
- Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
- Follow a range of mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the...
ING Bank Personeel BV
A global financial institution with over 60,000 employees and operations in approximately 40 countries.
Banking
Large Enterprise
Other jobs at ING Bank Personeel BV
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
🇵🇭 Philippines
Customer Support Specialist
No spam. No ads. Unsubscribe anytime.
Similar jobs