Senior Specialist

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Management

Overview

MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise.
• We empower customers to make better data-driven decisions by unlocking a holistic.
• View of consumer behavior beyond their four walls and distilling actionable insights from data.
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.

We are looking for an experienced analyst within the Operational Insights Program Global Product Management team to play a key role in supporting commercialization/go-to-market strategy for its products. This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue.

Product Managers in Data & Services at Mastercard

• Build revolutionary products that advance how businesses all over the world derive the most value from their data assets
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Act as an expert, advocate, and champion for Mastercard Early Detect Insights program & products.
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement.
• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks (e.g. cards, account-to-account).
• Prioritize development efforts as they align against business strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Engage with customers to capture the client feedback, and identify opportunities for continuous product improvement.
• Accountable for measuring and optimizing the product usage KPIs e.g. clients enrolled, active users
• Support the go-to-market and customer facing teams efforts to acquire new customers and retain customer base increasing the lifetime value.
• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.
• Lead critical analysis for product activities including customer segmentation, pricing, KPI reporting, and sales/marketing campaigns. Support other activities like market research and business case development.
• Effectively communicate data insights and their relevance to the business context
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All About You

• You are comfortable dealing with ambiguity, able to set goals for yourself, influence our strategy and drive initiatives forward to deliver tangible results.
• You have a ‘can do’ attitude and you feel comfortable taking ownership of tasks and ensuring completion to a high level of quality and rigor.
• You are a team player, you feel comfortable building relationships, working with colleagues with different views, in different locations, levels of expertise, and seniority.
• Highly organized and able to deal with multiple and competing priorities
• Experience of developing and driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features.

Education & Experience:

• Experience in executing go-to-market and/or growth strategies for products and tactics to optimize the revenue.
• Relevant experience in payments and/or data & insights platforms for B2B customers.
• Bachelor’s degree in business or relevant experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.