Product Operation Assistant Manager

Go-to-Market Management:

• Assist in the go-to-market strategy for new features, products, and processes related to the GrabMerchant App and Portal.
• Act as an extension of the Regional Product Team to influence and deliver feature improvements and implementations in Indonesia.

Day-to-Day Activities:

• Align with the Product Team on the pipeline and current features being developed or implemented.
• Provide feedback, concerns, and ideas to the Product Team.
• Gather and select merchants for experiments, pilots, or full rollouts.
• Conduct simple merchant list checking, testing, troubleshooting, and summarizing.
• Manage communication materials related to changes or improvements.
• Monitor success metrics and report on the performance.
• Participate in merchant events and conduct site visits as needed for experiments, pilots, sampling, or surveys.

People Management Tasks:

• Arrange first-line tasks for issue troubleshooting (via Slack).
• Follow up with internal stakeholders.

Requirements

• Essential Skills:
  • Proficiency in English (both written and spoken).
  • Strong project management skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong analytical and problem-solving abilities.
• Preferred Skills:
  • Experience with simple query languages (e.g., SQL).
  • Project management certification (e.g., PMP, PRINCE2).
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with dashboard tools (PowerBI)
• Experience:
  • Previous experience in a product operations role or a related field.
  • Experience managing or supporting the rollout of digital products or features.
  • Experience working in a fast-paced, dynamic environment.