Staff Technical Writer

Job Description

We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks.

Responsibilities include:

• Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes.
• Developer Documentation: Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively.
• UX Writing and Content Design: Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages.
• Standardization: Propose, build, and document writing standards that help quickly onboard future technical writing team members.
• Process Management: Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others.

Requirements

6-8 years of experience as a Technical Writer in the software industry.

• Strong understanding of SaaS. Understanding of the ITSM domain is a plus.
• Proficiency with collaboration tools, version control systems, and documentation platforms.
• Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide.
• Attention to detail and the ability to work independently.