Associate, Platform Safety

Get to know the Team

• The Malaysia Safety team supports Grab’s business verticals and operations in Malaysia and is responsible for all safety-related aspects of the platform. This team drives initiatives to improve User Safety (consumers, driver/delivery partners, merchants) for crime, accidents, and food safety/hygiene by developing tech products, policies, frameworks, communications and training and sharpening internal processes.

As a team, we also help influence the company's overall strategic direction by supporting the top management with safety insights and advice.

Get to know the Role

• You will maintain the database for safety-related incidents and develop actionable insights based on observed trends/analysis. These insights will influence policies and processes to improve user safety. You will also have the opportunity to work with cross-functional and country teams to execute projects around maintaining high safety and quality standards for Grab users.

The Day-to-Day Activities:

• You are responsible for monitoring safety incidents which involve investigating, summarising, tracking, analysing and presenting safety trends.
• You will also work with cross-functional teams to execute initiatives identified through audits and post-analysis on process improvements and product rollouts
• You will support the team in operationalising new technological, and product developments rolled out to enhance the safety of our users.

Requirements

The Must-Haves

• Possess at least a quantitative Bachelor’s Degree and up to three (3) years of professional working experience in solid quantitative and analytics roles.
• High level of accuracy in all work with excellent attention to detail.
• Proven track record of conceiving, documenting and implementing new processes.
• The breadth of thought to assist the team in developing complex policies and procedures with minimal guidance to prevent and mitigate safety risks.
• The ability to analyse and present data comprehensively and accurately, with the drive to execute actionable findings.
• Highly adaptable and independent with changing needs in a minimally structured, fast-paced environment.
• Proficiency in Excel and Google Sheets is a MUST. This includes proficiency in tools to analyse large data sets (e.g. pivot tables). Knowledge of SQL, Tableau or other BI tools will be a plus.
• Self-motivated to manage multiple tasks simultaneously and to meet deadlines.