Sr. Multimedia Conferencing & Collaboration Specialist

The Sr. Multimedia Conferencing & Collaboration Specialist is responsible for assisting and ensuring all projects and multimedia implementations are completed successfully, on time, within budget and to the client's requirements while managing both the technical and administrative aspects of the initiative. This individual is responsible for onsite implementation, troubleshooting and maintaining audio visual systems, including sound reinforcement, video conferencing and digital signage in North America and EMEA campus locations. This specialist requires a strong technical background of complex audio-visual infrastructure, managing local onsite resources and responsible for the facilitation of professional live broadcast quality events for local senior leadership. This individual must possess strong background in managing onsite complex multimedia infrastructure such as matrix routing, broadcast quality video switching, audio DSP configuration and digital signage distribution. Requires having working knowledge of AV system designs and concepts within a large corporate enterprise environment.

Responsibilities:

• Liaise with senior stake holders on complex live events to understand production needs acting as lead resource providing technical support including production oversight, video switching and streaming.

• Understanding of Construction drawings, system maps, plans, and other visuals related to communications service. Creation of design documentation in MS Office, Visio, and CAD and other duties as assigned.

• Should have working knowledge and familiarity with industry leading solutions from Haivision, Kaltura, Zoom, Cisco, Polycom, Extron, AMX, etc.

• Knowledge of multiple AV platforms that are utilized throughout the firm in multiple configurations and business use cases. (i.e. Boardroom, Client Suites, auditoriums, Command Centers, Retail branches).

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services.

• Provide Root Cause Analysis (RCA) post restoration of service.

• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks.

• Provide technical/strategic direction to team members.

• Review requirement documents, define hardware requirements and update processes and procedures as necessary.

• Ensure ongoing compliance with regulatory requirements.

• Responsible for applications dealing with the overall operating system.

• Conduct project related research

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

• Understanding of how specialization within area contributes to the business and of competitors' products and services

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Ability to work with virtual / in-person teams, and work under pressure / to a deadline

• Experience in a Financial Services or large complex and/or global environment preferred

• Effective written and verbal communication skills

• Effective analytic/diagnostic skills

• Ability to communicate technical concepts to non-technical audience

Education:

• Bachelor’s/University degree, master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 16, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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