Product Manager - Fraud NL Security Toolkit

Do you want to work at a department with a strong sense of purpose? ING is looking for a experienced Product Manager in Fraud NL Security Toolkit!

The department | Tribe

The ING Fraud department plays a crucial role in enabling society to do banking in a safe and easy way. We are dedicated to protecting our customers' financial health by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products.

The team | Squad

Our Security Toolkit team focusses on preventing fraud in the customer environment. With the development of AI and focus of fraudsters on scams, the financial health of our customers is at stake. By joining our team, you will contribute to helping the customers to be confident in digital banking and providing the tooling to protect themselves against financial damage by fraud.

"The Fraud department enables society to do banking in a safe and easy way. We protect your financials by being the best in fighting fraud."

Roles and responsibilities

As a Product Manager - at Fraud we call this position 'Fraud Management Product Expert' - within the Prevention area of the Fraud department, you will collaborate with colleagues across the bank to enhance our service to customers and internal teams. Your role involves balancing an exceptional (digital) customer experience with the imperative of security in combatting fraud. You will translate fraud developments into tangible improvements for our customers, demonstrating a passion for reliable solutions. In a fast-paced environment, you will take the initiative, think critically, and engage with internal and external stakeholders. Your key responsibilities include:

• Acting as the business representative, steering IT development, defining customer requirements, aligning (senior) stakeholders, testing and implementing new features. These features are on the edge of using behavioral science to help our customers protecting themselves against scams. We are looking for fraud preventive measures that raise awareness on scams and protect against fraud but at the same time do not impede our banking journeys
• Thinking from scratch on new features based on science or competitive analyses and bring them to our customers together with our IT, business colleagues in and outside of our department
• Proposing and implementing improvements in our services based on data analysis and customer feedback
• Collaborating with multiple product managers, engineers, and the product lead to create a digitization roadmap aligned with ING's growth ambitions
• Taking ownership of the entire product lifecycle, from discovery to delivery, and driving creative solutions while considering risks and mitigating measures
• Ensuring continuity and quality of data and services, supporting consumers of our services

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take on responsibility. In return, we’ll back you to develop into an even better version of yourself. Furthermore, you have:

• 5+ years of relevant work experience in a complex Agile environment
• Experience in refining and implementing new features and functionality
• Strong affinity with IT and understanding of complex IT landscapes, enabling you to challenge Architecture and engineering experts
• Strong conceptual and analytical skills
• Proven ability to take ownership of team processes, from vision to maintenance
• Excellent stakeholder management skills, including the ability to engage and collaborate with diverse (senior) stakeholders
• Proactive approach to seeking and providing feedback
• Excellent command of Dutch and English languages, both verbal and written
• Relevant education at least at HBO/bachelor level

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Interested?

Apply directly online. Send your CV and motivation. We look forward to your application.

Important to know

This is a sensitive position. Meaning that an Enhanced Reliability Screening is part of the hiring procedure.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to work.