Cloud Support Engineer

At Portfolio BI, it's all about data. We are the leading global provider of data solutions and services to the investment management community. We empower the most sophisticated buy-side firms to take control of their portfolio and operational data.

Our clients benefit from local technological expertise, seasoned financial experts, and our award-winning solutions and services – PBI Axiom, PBI Vector, and PBI Stratus. Our offerings ensure improved data workflow, data analytics, data governance, and data security for buy-side firms. More than 175 top-tier hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted PBI’s technology for over 20 years. We don't just help our clients access, organize, and analyze their data; we help them act on it.

We are committed to developing our team as we grow by offering a variety of opportunities to increase knowledge, build skills, and take charge of your career.

You will:

• Provide engineering support across our UK and US clients
• Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and financial clients
• Strive to improve day-to-day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools
• Work during 9 am to 5 pm Central European Time

Requirements

You have:

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs
• Experience working in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
• Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• A customer focus, with excellent customer service and communications skills

Great if you also have:

• Automation and scripting experience
• Public cloud certification
• A computer or IT-related degree

Benefits

You would be part of an international team of people, working on the latest technology and at the forefront of automation and innovation. We offer:

• Hybrid role with a comfortable office in the center of Belgrade
• Office Lunches & Socials
• Private medical insurance package, for you and your family
• 23 days of vacation days, plus public holidays
• Permanent employment contract
• Access to training and coaching to support your professional development (A Cloud Guru and Pluralsight)
• The opportunity to receive a yearly performance bonus
• Professional certification exams sponsored by the company
• Collaboration with talented, enthusiastic, global teams