Operations Teamlead

Job Description:

Details about the team

Global Cash, Surveillance & Messaging Operations (GCSMO) employs over 1,000 staff globally. The team delivers a multitude of payment services for clients of all business and infrastructure areas of Deutsche Bank in all common currencies.

EMEA Cash, Surveillance & Messaging Operations with Germany as its Euro-Clearing Hub processes up to 50 million payments at a total value of more than 500 bn EUR on a daily basis. This volume positions Deutsche Bank as #1 Euro-Clearer in the world. FX payments, cheque processing, electronic conversion and routing of payment instructions, liquidity management and the provision of commodities and foreign currencies complete the service portfolio of Cash Operations.

Our aim is to maintain and expand this outstanding position. Individuals, small and large corporates and financial institutions around the world rely on our know-how and trust the quality of our services. By collaborating with colleagues in the bank's global network, we develop integrated, sustainable solutions for our clients. A Center of Excellence for the globally active Corporate Bank is being created at the Campus Berlin location, with the purpose of bundling competencies and processes in a truly multicultural setup.

Your key responsibilities

• Management of timely and accurate processing of investigation cases related to external/internal client requests which includes processing of payments.
• Liaise closely with global & regional Cash Management Operations, Implementation, Sales, Product Management and service teams in a dynamic international environment
• Manage staff on a daily basis, manage capacity allocation and distribute work, assign responsibilities and coordinate trainings
• Oversee compliance of the team with the banks control framework and role model an open Risk & Communication culture
• Undertake secondary responsibilities (e.g. in working groups, acting as Knowledge Owner, support change programs)

Your skills and experience

• University degree in economics, apprenticeship in banking or equivalent qualification
• General understanding of corporate cash management and private bank products as well as SEPA/domestic payment methods and instruments
• Several years of leadership experience in managing teams with client focus and ability to balance between DB interest and client’s interest
• Interpersonal, communication skills and a problem-solving mind-set combined with analytical skills
• Knowledge of Microsoft Office incl. Word, Excel and Power Point
• Strong communicative skills (verbal & writing) in German and English are mandatory

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Alexander Zimmermann.

Contact: Alexander Zimmermann, Tel. +49 15170526360

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.