Product Operation Manager

D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company’s technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID’s user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel Aviv, New York, London, and Singapore.

We are currently looking for an exceptional individual to join our team as a Product Operation Manager. As a member of team, you will have the chance to be involved in groundbreaking projects and create impactful products using the most advanced state-of-the-art technologies.

Job Overview:

As a Product Operations, you will be an important member of our international product organization and work on some of our most impactful forward-looking initiatives, driving the planning and delivery of our product portfolio from vision to launch. You will support the entire product management process end to end, developing and executing scalable programs and operational processes that can be applied to any challenge, task, or opportunity.

Your main responsibility will be to oversee and optimize the operations of our product. This role involves coordinating various activities from strategy to execution, ensuring efficient process, timely delivery of high-quality content and accurate communication.

Key Responsibilities:

Program management, Processes and Tools Implementation

• Improve product delivery, execution and processes
• Work with the PM team and the management to create KPIs and OKRs
• Oversee roadmap and sprint planning and execution, creating timelines and action items
• Ensure the creation of all relevant materials for planning.
• Measure operational efficiency and ensure user story readiness before pre-planning.
• Track progress against success metrics and ensure timely delivery.
• Raise flags when necessary.
• Implement and manage tools like ProductBoard and Asana to streamline operations
• Implement A/B testing tools and ensure every feature impact is measurable.
• Lead post program analysis to guide future programs

Product content operation

• Coordinate and manage presenter shooting sessions.
• Develop and manage content templates for consistency and efficiency.

3rd Party Analysis and Contracts

• Conduct third-party due dilligence and manage contracts.

Communication

• Facilitate communication between stakeholders to ensure alignment.
• Develop and communicate kick-off and launch plans.

Feature Audits and Training

• Conduct pre-release and post-production feature audits.
• Train internal stakeholders and manage customer feedback through surveys and interviews.

Data Management

• Work with the Data team to analyze product data and ensure PMs have the necessary information and insights.
• Manage data deliverables for investor presentations and company meetings.

Customer Implementation and Support

• Ensure all customer service (CS) requirements are logged, prioritized and considered for sprints.
• Automate CS to PM bug collection and verify severity.

Requirements

• Bachelor's degree in Industrial Engineering and Management, Computer Science, Information Systems, or related fields, or equivalent experience with demonstrated ability.
• 5+ years of product operations/program management experience in software/web product development organizations.
• Strong organizational and project management skills.
• Experience with product and project management tools (e.g., ProductBoard, Asana).
• Ability to collaborate with cross-functional teams.
• Excellent communication and data analysis skills.
• Experience in conducting feature audits and managing customer feedback.
• Experience in KPIs and OKRs management processes
• Ability to make clear recommendations/decisions using logic and data analysis.
• A proven track record of creating and implementing process/operational improvements across diverse teams and disciplines.