- Manage customer/account queries to ensure sales ledger balances are clean on customer account
- Stratify collection activities to maximize cash receipts
- Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers
- Notify of uncollectable debt risks & mitigate where possible
- Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
- Investigate historical data for each debt
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Work very close to sales team to solve the disputes
- Identify the queries and work on the resolution with billing
- Update the accounts with records and collection efforts
Requirements
- Degree in Business, Finance, Economics or similar preferred but not essential
- Desirable experience as collections specialist or Order to Cash process
- Good problem solving and reasoning skills
- Excellent communication skills - Fluent in French and English
- Comfortable to work under pressure and with targets
- Customer oriented
- Positive Thinking, willingness to learn and Team Player a...
Unit4
Empowering people in service organizations with innovative Enterprise and Business software solutions.
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