Collections Specialist

• Manage customer/account queries to ensure sales ledger balances are clean on customer account
• Stratify collection activities to maximize cash receipts
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers
• Notify of uncollectable debt risks & mitigate where possible
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
• Investigate historical data for each debt
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Work very close to sales team to solve the disputes
• Identify the queries and work on the resolution with billing
• Update the accounts with records and collection efforts

Requirements

• Degree in Business, Finance, Economics or similar preferred but not essential
• Desirable experience as collections specialist or Order to Cash process
• Good problem solving and reasoning skills
• Excellent communication skills - Fluent in French and English
• Comfortable to work under pressure and with targets
• Customer oriented
• Positive Thinking, willingness to learn and Team Player a...