Customer Service Representative

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As a Customer Service Representative supporting NCTUE (National Consumer Telecom Utilities and Exchange Service Center) consumers’ first point of contact, this position is responsible for taking inbound calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer data file information. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA). As a Customer Service Representative supporting NCTUE, your every day job function will be:

What you'll do

• Answer inbound calls from NCTUE consumers regarding their data report.
• Talk to consumers to resolve their questions or concerns and to ensure the accuracy of their NCTUE data report.
• Most of the phone calls are requests for Security Freezes, Fraud Alerts, Promotional Opt out requests, disputes of derogatory information that may be reporting, or a copy...