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A global bank with 60,000 employees and operations in approximately 40 countries, offering opportunities for people with initiative who want to help people take a step ahead in life and in business.
Updated
At ING we aim to stay ahead and remain relevant to our customers; not only today but also tomorrow and beyond. That is why our number 1 priority is to offer our customers an innovative and state-of-the-art customer experience enabling them to stay a step ahead in life and business.
We are looking for a Customer Journey Expert who will take the ownership of the coordination terms of global strategy development, knowledge sharing, best practice sharing, community engagement, and performance tracking in the Global Payments Area.
Roles and responsibilities
The position will be part of the Global Payments Community. You will play a key role in realizing our strategic ambitions globally. Together with the team, you will develop a view on the performance of our respective products; data driven and clear dashboards. This requires close collaboration with the senior stakeholders in the global teams as well as in the countries.
You will also develop a consistent way to measure Customer Experience across countries, leverage best practices from other countries and products to ensure a consistent approach on embedding customer experience in day to day activities.
As a CJE, you will als...
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