Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Smarsh is seeking a leader for Customer Success Operations to join our Enterprise Customer Success organization. As part of leadership team reporting to VP, Customer Success, you will be trusted partner to advise on customer success objectives and metrics, manage tools and process to achieve them. In your role, you will drive scalability, efficiency, and measurable success. You will collaborate cross-functionally with various finance, business operations and revenue management functions to deliver insights into customer success.
How will you c...
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