Sales and Account Manager

takealot.com, a leading South African online retailer, is looking for a highly talented Sales and Account Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the Sales and Account Manager Team Lead.

Your responsibilities will include:

• Identify key accounts within seller base.
• Establish and maintain ongoing communication with these key accounts.
• Strive to understand the business objectives, challenges, and needs of each key account.
• Serve as the primary point of contact, facilitating communication and collaboration.
• Analyze each key account to identify opportunities for business expansion and GMV increase.
• Develop specific strategies for account growth, including cross-selling and upselling tactics.
• Craft and present proposals to sellers outlining your growth strategies and expected benefits.
• Maintain high-quality service to ensure Seller satisfaction.
• Address any inquiries from the key accounts, resolving issues in a timely manner.
• Manage Seller expectations by communicating plans, progress, and outcomes.
• Anticipate Seller needs proactively, and propose solutions to enhance their experience.
• Regularly research industry trends, market dynamics, and competitors' activities.
• Use this market knowledge to identify new business opportunities.
• Foster effective collaboration with cross-functional teams in the organization.
• Work with internal stakeholders to address the needs of key accounts promptly and efficiently.
• Monitor key performance metrics for each account, such as sales, selection promotion, and In Stock levels.
• Analyze these metrics to assess the health of each account and identify trends.
• Propose actionable recommendations based on findings.

Attributes required:

• Ability to develop senior level relationships quickly and effectively
• Commercially-minded, strong negotiator, excellent team player and comfortable with change
• Solutions-oriented, can-do attitude; self-motivated
• Ability to manage multiple opportunities simultaneously
• Excellent communication and presentation skills
• Strong prioritization and time management skills

Qualifications and Experience:

• Bachelor's Degree in Business Administration or similar
• If the degree/diploma qualification requirement isn’t met, at least 6 years solution sales experience, preferably in the retail and/ software solutions industry OR
• 3 - 5 years solution sales experience, preferably in the retail and/ software solutions industry
• Experience presenting to senior managers & C-suite
• Competence in Excel
• Proven track record of delivering results
• Experience in an e-commerce environment is a plus

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference