Accounts Receivable Specialist

Responsibilities:

1. Discuss aged accounts with appropriate billing partner, clients and management.
2. Contact clients and document conversations where A/R balances exceed anticipated thresholds.
3. Assist with the resolution of complex client issues and/or disputes.
4. Follow up with clients to ensure payments are forthcoming, with additional focus during client and Firm year end cycles.
5. Review and evaluate accounts receivable and work in process in detail to estimate cash receipts.
6. Provide regular reporting to billing partners and management regarding account aging and collection status.
7. Provide support and effective communication with billing staff to ensure invoices meet client needs and requirements.
8. Work with billing staff to resolve billing presentation issues.
9. Prepare account summaries; ensure account summaries are included with invoices and invoice packets are in compliance with client requirements.
10. Coordinate early billing client needs with Billing Supervisor to ensure timely invoicing.
11. Process and manage delivery of reminders statements.
12. Work with cash receipts staff to ensure accurate posting of receipts and to assist with responses to routine client inquiries as needed.
13. Provide backup support for posting cash receipts and processing trust transactions.

Requirements

• Associate degree or equivalent is preferred, ideally in Business.
• 5+ years of experience in working in an accounts receivable and/or collections role within a law firm
• This position requires an understanding of accounts receivable processes and customer service.
• The position requires a minimum of 2 days onsite each week.