Responsibilities:
- Discuss aged accounts with appropriate billing partner, clients and management.
- Contact clients and document conversations where A/R balances exceed anticipated thresholds.
- Assist with the resolution of complex client issues and/or disputes.
- Follow up with clients to ensure payments are forthcoming, with additional focus during client and Firm year end cycles.
- Review and evaluate accounts receivable and work in process in detail to estimate cash receipts.
- Provide regular reporting to billing partners and management regarding account aging and collection status.
- Provide support and effective communication with billing staff to ensure invoices meet client needs and requirements.
- Work with billing staff to resolve billing presentation issues.
- Prepare account summaries; ensure account summaries are included with invoices and invoice packets are in compliance with client requirements.
- Coordinate early billing client needs with Billing Supervisor to ensure timely invoicing.
- Process and manage delivery of reminders statements.
- Work with cash receipts staff to ensure accurate posting of receipts and to assist with responses to routine client inquiries as needed.
- Provide backup support for posting cash receipts and processing trust transactions.
Requirements
- Associate degree or equivalent is preferred, ideally in Business.
- 5+ years of experience in working in an accounts receivable and/or collections role within a law firm
- This position requires an understanding of accounts receivable processes and customer service.
- The position requires a minimum of 2 days onsite each week.
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