Senior Developer Success Engineer

Summary

The Developer Success Engineer will act as the frontline for our community.

What You'll Do

• Providing solutions to common issues, application architectural guidance, and other developer's questions on Slack, Discord, Discourse, Zendesk, and more.
• Building relationships and representing the needs of community members, customers, and our partners.
• Conducting architecture reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications.
• Architecting, curating, and contributing to a knowledge base to increase the support team's leverage.
• Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables.
• Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it.
• Adhering to a set of standards and etiquette for support at Temporal.
• Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows.
• Mitigate the workload of re...