Enrollment Counselor

As an Enrollment Counselor, you are responsible for recruiting qualified candidates into American College of Education’s Masters, Doctoral, Certificate and Professional Development programs. You are responsible for counseling prospective students through the full life cycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, in addition to effectively preparing students for long-term success.

Requirements

Who is American College of Education
Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are
You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As an Enrollment Counselor, you are responsible for recruiting qualified candidates into American College of Education’s Masters, Doctoral, Certificate and Professional Development programs. You are responsible for counseling prospective students through the full life cycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, in addition to effectively preparing students for long-term success.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality, affordable programs for our students. The starting hourly rate is $24.00, plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Day to Day Responsibilities
In this role you will wear different hats, but your skills will be especially essential in the following areas:

• Conducts prospective student interviews: Matches College benefits to students’ needs by providing accurate information related to all college and program specific information.
• Uncovers prospective student motivations and concerns, as well as overcomes objections through problem solving using a consultative approach.
• Maintains consistent contact with prospective students and provides the highest level of customer service.
• Effectively uses technology and established business processes; responsible for documenting all student interactions into CRM.
• Adheres to all school/company policies and procedures as well as federal, state and compliance regulations.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• May work on special projects like; prospective student qualification outreach and follow-up or support retention and outreach efforts post-enrollment.

Qualifications and Education Requirements

• Bachelor’s Degree or equivalent work experience.

• 3-5 years of enrollment experience.

• Excellent presentation skills both verbal and written.

• Ability to develop professional rapport with prospective students.

• Ability to multi-task and meet deadlines: displays high level of accuracy.

• Knowledge of MS Office: Word, Excel, and Outlook;

• Knowledge of Campus Management products, strongly preferred.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical, dental, & vision Insurance

• HSA and FSA options

• Paid parental leave

• Paid volunteer time

• Tuition reimbursement & reduction programs

• Generous PTO

• 401k and employer match

• Full-service wellness and EAP program

• Employee recognition and awards programs

• Employer paid life & AD&D insurance

• Short-term disability

• Employer paid long-term disability

• And more…

Physical Demands
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression. We may celebrate diversity, but we “live” inclusion.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Internet bandwidth speeds from an employee’s remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities.

ACE is an Equal Opportunity Employer.