Sutherland is seeking a motivated and passionate person to join us as a Technical Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Technical Customer Service Associate in this role get to:
Be the Point of Contact; answer inbound calls to provide exceptional customer service and technical solutioning to consumers. Respond to inquiries about technical issues and finding resolutions, products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Requirements
Our most successful candidates will have: -
· A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
- Must be able to train and work onsite.
- Demonstrated ability to perform at a high le...
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