SQL Database Engineer - Cloud Ops

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the US-GOV Cloud Operations Team:

***This is a U.S.-based role with a U.S. citizenship requirement. Applicants must reside in and work from the U.S. and be able to pass a FedRAMP background check.***

The Cloud Operations (CloudOps) team at Icertis is responsible for the availability, resiliency, performance, monitoring, emergency response, and capacity planning of the Icertis SaaS application and related services. CloudOps also handles identity and access management, role-based provisioning, upgrades, deployments, and change, incident, and problem management to drive faster time to market. This department plays a critical role in building and executing the cloud strategy as part of overall service delivery for the company.

With significant demand in the US public sector, the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet rigorous federal security compliance requirements, protect our customers' assets, reduce risk, and empower Icertis’ federal sales team. We seek a proactive, highly motivated, detail-oriented, and passionate SQL Cloud Operations/Engineering professional committed to secure SaaS service delivery and the success of our Federal/Azure Government customers. #LI-RS1

What you will do

• Support and scale environments in the Azure Government Cloud (GCC High), participating in deployments, upgrades, incident, problem, and capacity management functions.
• Ensure all SQL Database, SQL Reporting, and PowerBI Analytics services run reliably and securely in production and non-production environments.
• Perform SQL-related deployments, upgrades, and content migrations (P2P) on Azure Government/Azure environments using Azure DevOps, SSRS, PowerBI, and custom tools.
• Provide day-to-day database-related operational support of product infrastructures.
• Create and manage processes for the secure operation of customer cloud database environments.
• Offer solutions to complex business problems and guide professional services in database-related areas during implementations, migrations, and cutovers.
• Engage in optimization, tuning, and continuous improvement of database processes and functions.
• Serve as SQL Database Administrator for U.S.-based customers, with secondary responsibilities in system (Windows, Linux), network, and security administration.
• Use incident management tools for incident analysis and troubleshooting, identifying, escalating, and communicating issues promptly. Own, track, and resolve database-related incidents and requests within SLAs, and develop strategic solutions for recurring problems with operations, engineering, and development teams.
• Collaborate with professional services, project/program/product managers, and engineers to ensure critical and time-sensitive projects run smoothly and achieve the desired business outcomes.
• Handle on-call responsibilities for emergency situations and scheduled maintenance.
• Contribute to building a knowledge base centered on known incidents, frequently asked questions, resolved issues, and applying lessons learned to new incidents.
• Maintain documentation for systems, processes, procedures, and infrastructure configuration.

What you will bring

• Mandatory: This is a U.S. based role with a U.S. citizenship requirement. Applicant must reside in and work from the U.S. and be able to pass a FedRAMP background check. No sponsorship allowed.

• 5+ years of experience with mission-critical, 24x7 CloudOps/DBA teams executing content migrations, reporting deployments, infrastructure provisioning, security hardening, monitoring, incident, and change management.

• Experience running and operating Microsoft SQL Server and Microsoft SQL Server PaaS within Azure.

• Strong self-starter initiative, able to meet deadlines, SLAs, and deliver results.

• Demonstrable SQL Server administration experience for production environments, including always-on, replication, performance, backup/restore, stored procedures, schema, query proficiency, business continuity, and disaster recovery (BCDR).

• In-depth knowledge of Microsoft SQL Server technology stack, tools, monitoring, and alerting best practices.

• Expertise in index performance, index management, and statistical analysis.

• 3+ years of experience building reports with SSRS and PowerBI.

• Experience in query optimization, performance tuning, and improving application DB usage.

• Familiarity with ASP.NET/MVC/C# applications.

• Excellent customer service, people skills, analytical, written, and oral communication skills. Strong preference for good listeners with strong customer empathy.

• Ability to work in a fast-changing, agile environment.

• Certifications (a plus, not a must have for the bullets below):

• Azure Certifications:

• AZ-900 Microsoft Azure Fundamentals

• AZ-104 Microsoft Azure Administrator

• DP-300 Microsoft Azure Database Administrator

• Comfort with Visual Studio and SQL Server Data Tools.

• Experience in operational automation with PowerShell/Bash.

• Familiarity with DevOps concepts like CI/CD and infra-automation.

• Experience configuring/supporting Kubernetes (AKS preferred), Redis Cache.

• Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures.

• Preferred experience (1-3+ years) with:

• Azure Portal and PaaS services/Azure DevOps/VS/Entra/PIM.

• Elastic Search, Kibana, Redis Cache.

• Preferred familiarity (2+ years) with Azure PaaS security resources:

• Threat protection.

• WAF (Web Application Firewall).

• Tenable Nessus.

• Microsoft Defender for Cloud.

• Static code scanning tools: Veracode.

• Open-source scanning tools: Blackduck.

• SIEM (Sentinel) and Cloud Security Analytics.

• Security Operation Center.

• Experience enabling compliance functions (FedRAMP, NIST, HIPAA, PCI, PCI DSS, ISO 27001, CMMC, IL2-5).

$110,000 - $180,000 a year

*Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.

Base Salary Compensation (dependent on experience):

Min $ 110,000

Max $ 180,000

In addition to the base salary an annual target bonus and equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

● Icertians (employees) and their family's physical, mental and financial health and wellbeing

● Turbocharging Icertians careers

● Making a social and environmental impact in our communities

● Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and

suppliers

● Generous holidays including the 4th of July week off – paid

● Free professional and leadership coaching

● Annual personal development allowance

What we offer:

● Robust medical (physical & mental vision and dental benefits

● Employee assistance program (EAP)

● Equity (RSUs) and shared ownership in the company

● Generous 401K match

● Flexible work environment

● Paid maternity and paternity leave

● Generous holiday and PTO program

● CaaS (coaching as a service)

● Annual personal development allowance

● 7 Days for Humanity – 7 paid volunteer days annually

● Global and regional DEIB steering committees, employee resource groups (ERGs)

● Global DEIB training programs and guest speakers throughout the year

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.