Clinical Education and Training Specialist

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title: Clinical Education and Training Specialist, UK/Benelux

FLSA Status: Non-exempt

Manager: Regional Senior Clinical and Education Manager, UK/ Benelux

Position Overview:

The Clinical Education and Training Specialist will support the delivery and embedding of Clinical Training and Education in Region (UK/ Benelux) in order to develop the clinical skills, knowledge, confidence and competencies of the internal team, comprised of Clinical Service Managers and Clinical Product Educators (and Sales team) with the aim of increasing product adoption, usage and customer success with Omnipod therapy.

Responsibilities

· Works with the sales and clinical team in region to build knowledge, confidence and competence to drive clinical excellence and help to achieve increased uptake of Omnipod and achieve goals

· Delivers new product launch training in region to Internal teams in conjunction with other commercial functions

· Delivery of education programmes for internal clinical and sales teams in region, to drive expertise and achieve a best in class service to our customers

· Delivers digital, virtual and face to face training in both group and individual settings.

· Creation of educational material and use of the Veeva Medical Review (MLR) framework for approval of content. Training to be provided.

· Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.

· Promotes the benefits of insulin pump therapy and sells Omnipod Insulin Management System to providers, Key Opinion Leaders, rising stars and product users

· Evaluates and supports Certified Pod Training and CSMs in skills needed to be effective and excellent in helping patients moving to Omnipod therapy.

· Works collaboratively with Sales Excellence, Clinical Teams, Marketing, Medical Affairs, Market Access and all functions across Insulet Europe to enhance patient training based on business needs of territory, ensuring consistency of message from International to regional deployment.

· Driving consistency, standardization and simplicity in all regional activity.

· Supports product training & clinical topics development and delivery for Sales and Clinical onboarding in Region.

· Liaises with Global Training and other internal trainers as appropriate, to share materials and learnings; and to replicate great practice

· Ability to perform administrative duties and complete/ turn in on a timely basis.

Education and Experience

Minimum Requirements:

· Bachelor’s degree

· Relevant experience of delivering and embedding clinical training to Field Teams and HCPs

· Fluent in English

· Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc.

Preferred Skills and Competencies:

• Professional up to date credentials and/or certifications are preferred: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)

• Diabetes Technology experience is strongly preferred

• Prior industry/commercial experience strongly preferred.

• Professional and polished presentation skills (Virtual and F2F)

• Strong interpersonal communications, both oral and written.

• Self-started who needs minimal direction; extremely flexible, with good business acumen.

• Proficiency with computers, especially MSExcel, MSPowerpoint, Veeva.

• Dutch or French (spoken and written)- desirable

• Qualified and experienced in producing, and delivering training programs including delivering face to face in classroom and virtual classroom training

• Familiar with Learning Management Systems and Salesforce.com

• Experience in providing clinical education to Health Care Professionals

• Ability to understand the importance of engagement in training and flex to learners differing styles of learning

• Commercially minded with strong business acumen

• Ability to influence others

Physical Requirements:

• Valid driver’s license required.

• This position requires regular business travel within region, at times extensive travel to conduct training events and ‘field visits’

• Overnight travel and amount of air travel varies by monthly need (up to 50%)

• The work environment will be, home office and car, as well as the Regional Office for our international markets (Paris, Munich, London). There will be requirement to visit HCPs offices, clinics

Notice to Employment / Recruitment Agents:

Insulet is not accepting Employment / Recruitment Agents solicitation. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed Talent Acquisition Authorisation or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration. Hiring Managers and/or other Insulet employees are not authorized to directly engage the services of agencies and any resumes sent directly to hiring managers and/or employees of Insulet (without a current executed Insulet Talent Acquisition Authorisation on file) will be considered complimentary referrals and no fee will be due to the agency by Insulet if these individuals are hired.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

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