Senior Manager

Work timings and location:

• Eastern shift timings, (5:00 PM to 2:30 AM IST)
• Work from office - Hyderabad location

Job Responsibilities:

• Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
• Coach & Mentor teams in performing their duties effectively.
• Lead and Manage Customer Success teams and provide them guidance & mentorship.
• Develop & implement strategic plans for Customer Success in alignment with overall business objective.
• Identify of Process improvements and bringing efficiency
• Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
• Monitor team performance and take corrective actions.
• Implement career development and growth opportunities for team members.
• Hire Talent according to needs & groom them to succeed.
• Act as Single Pont of Contact for all Customer Success Teams in CoE

Requirements :

• Bachelor’s Degree, preferably in business or related field
• Has 13-17 Years of overall experience in the industry with 8+ years relevant experience in Customer Success, Account Management and Renewals
• Has wor...