Customer Success Manager - Senior Consultant

At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

Position Summary:

Customer Success Manager - Senior Consultant

The Customer Success Manager (CSM)develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers receive value from Navisite’s services, mitigates churn, and ultimately helps grow the account. As an advocate for the customer, this key resource works with Navisite internal teams to ensure timely action and communication both proactively and reactively when issues arise. ...