Teamcenter Senior Engineer-Service Support

Job Description-TC Support Specialist-L1

Mandatory: -

· Hands-on experience in a service management for a customer Teamcenter production platform.

· Experience on industrial ticketing tools like ServiceNOW/Remedy etc.

· ITIL knowledge including ticket priorities and SLA’s

· Minimum 2 years of experience in Teamcenter v11.x

· Knowledge of Teamcenter multi-tier architecture

· Troubleshooting experience and knowledge in below areas: -

o FMS

o Dispatcher

o Active workspace

o NX integration

o T4S integration

o BCT

· Teamcenter Servers and Service monitoring including scheduled jobs/scripts.

Nice to have: -

· Small and Medium Enhancements in Teamcenter

· Azure Cloud knowledge

Education: B.E./ B.Tech.

Location : Bengaluru

As a Service specialist, work productively with end users, architects and Service Managers you will ensure: -

1. Incident Management: response and resolution of system incidents, ensuring minimal disruption to business operations.

2. Run: Routine operational support to maintain the system's performance and availability.

3. Change/Service Request Process: Efficient handling of change requests and service requests, in line with agreed-upon SLAs.

Roles and Responsibilities

· Work closely with end users to qualify incidents, perform Root Cause Analysis and trigger appropriate actions (incident management, problem management) including communication.

· Collaborate with cross-functional teams to troubleshoot technical issues, perform root cause analysis, and implement corrective actions to ensure system stability and performance.

· Ensure timely resolution of issues and provide regular updates and reporting to stakeholders.

· Develop and publish knowledge management for resolved tickets.

· Work closely with L2 team for tickets not resolved by L1 team.

Total Experience Expected: 02-04 years

Requirements

B.E./ B.Tech.