Hybrid
Mid-level🇧🇪 Belgium
Customer Support Specialist
Customer success & support
- Follow process from order to cash for your customer to ensure excellent service delivery and follow-up.
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience.
- Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers.
- Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Participate to the team growth by taking part to improvement project.
- You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset).
- You are fluent in Spanish &English. Any other European language is a plus.
- You have some knowledge of ERP/CRM, Word, Excel and Outlook.
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logist...
Stanley/Stella
A textile and garment company focusing on product development, including fabric, materials, and color development.
Apparel
Fashion
Sustainability
E-commerce
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🇧🇪 Belgium
Customer Support Specialist
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