People Shared Services Generalist

Key Responsibilities and Outputs

• Provide general guidance to employees across the organization (Self-Service Ambassador).
• Validate the New hire and employee change requests in the HRIS.
• Initiate background checks. Review invoices and submit them for approval.
• Assign time off and make adjustments to employee balances in the HRIS.
• Process benefit enrollments Complete Employment Verifications.
• Manage the employee onboarding cycle.
• Work with People Business Partners and Talent team to ensure that security clearance is complete.
• Escalating issues as appropriate.
• Identify, propose, document, and communicate to the PSSS team any potential improvement known exception.
• Manage internal payroll relationships.
• Manage invoice approvals.
• Monitor alerts for probationary check-in and approval workflows.
• Participate actively in the onboarding experience, presenting to new starters about the HRIS/benefits, etc.
• Collaborate with the Benefits management company to ensure all new starters are registered for their chosen benefits and handle any change requests afterward.
• Ensure all new starters in Sales have a commission scheme issued and according to Bonus Plans.
• Provide change management support, produce new compensation statements and promotion letters as requested.
• Provide change management support and produce new compensation statements and promotion letters.
• Manage Employment Verifications.
• Manage Anniversary awards and wellness reimbursement, collaborate with Payroll to ensure payments are made promptly.
• Provide first-line general HR policy queries and refer escalations to the People Business Partners depending on the complexity and sensitivity.
• Provide sickness pay and leave advice to Employees and support Managers in processing in collaboration with payroll & People Business Partners.
• Ensure absence data is accurate on HRIS.
• Provide Leave paperwork, coordinate the communication across all teams involved in the process.
• Complete any third-party requests for analytics (government reporting/surveys and forms).
• Participate and support in multiple HR projects as needed.
• Maintain updated all the quick guides, training materials, scripts, SOP.

Proven characteristics and competencies for success

• Customer Centric
• Action & Ownership
• Educator
• Accountability
• One Team
• Passion for Learning
• Curiosity

Requirements

Essential

• Minimum of 3 years of hands-on experience in HR Share Service Center experience.
• Bachelor's degree in psychology, administration, engineering, systems, communication, or any other HR-related career.
• Excellent written and spoken communication skills.
• Strong research skills.
• Good Change Management skills.
• Strong understanding of HR processes, policies, and regulations.

Desirable

• Knowledge of MS Office and Google Docs & spreadsheets.
• Knowledge of the HR Operation processes such as WFA, Merit Increases, Benefits, Audits (SOX, PACs, etc.).
• Functional Testing experience for enhancements, change requests, and general improvements.

Personal attributes

• Action-oriented mindset
• Eye for detail /Quality.
• Passion for excellent customer (colleague) experience.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to work by objectives independently and perform under pressure.
• Good interpersonal skills / friendly and approachable.
• Patient and tolerant
• Assertive