Product Support Specialist

Job Description:

WideOrbit believes that our success depends on our customers’ satisfaction with our products and service. Although we believe everyone has an impact on customers, our Product Support Specialists are the first line to our customers and their impact can be the largest.

For our Product Support teams, we hire experienced industry professionals that can educate our customers, and troubleshoot system issues with patience. If you have a background in radio or computers at a broadcast station and have a passion for making customers happy, our Product Support Specialist could be a great fit for you.

Here is what success will look like:

• Solve client issues within a fast-paced collaborative working environment with a positive attitude, confident and calm demeanor, ensuring their satisfaction and happiness with our products and service.
• Identify and document software defects and requests for enhancements with a keen attention to detail.
• Collaborate with development and product management teams, providing detailed information regarding customer needs.
• Provide information regarding customer needs to engineering.
• Take ownership of cases and resolve issues ...