People & Employee Engagement Coordinator

Fenergo exists for one reason and that is to better enable financial institutions to onboard and service their customers digitally, safely, and compliantly. One very simple reason for being. And there are 850 of us at Fenergo who wake up every day thinking about how to improve the customer onboarding experience through technology. And we are the best in the world at it. Which is why we count 32 of the top 50 financial institutions amongst our customers. It is also why we are consistently ranked as #1 in Customer Lifecycle Management and why we count some of the world’s top companies as our technology partners, Salesforce, IBM, PWC, Accenture, DXC to name but a few. French and UK private equity firms have recently acquired a majority stake in Fenergo, valuing the business at over $1bn, and are looking to scale the business globally. Headquartered in Dublin, Ireland, Fenergo has offices in North America (Boston, New York and Toronto), UK (London), Spain (Madrid), Poland (Wroclaw), Asia Pacific (Sydney, Melbourne, Singapore, Hong Kong and Tokyo) and UAE (Dubai).

What does this role entail?

Our Global People & Places team is dedicated to partnering with the business to provide our teams with an exceptional people experience. This role will suit an individual who enjoys a versatile range of responsibilities, is hands-on, driven, resilient, motivated to succeed in a fast-paced environment, and who can inspire confidence and trust in all key stakeholders. Change is a constant in this environment, therefore a flexible approach to work is necessary along with the ability to work autonomously and proactively, while also playing a vital role in the Global People team.

This role will support teams in the APAC region (Sydney, Melbourne, Singapore and Tokyo), reporting into the People Operations Manager (based in Dublin) and working closely with the Director of People (based in Sydney). The role will be part of the Global People, Talent Acquisition, Engagement & Workplaces teams and will support the business areas across a full range of People activities.

This role is a permanent, full-time opportunity with a requirement to be on-site for a minimum 3 days per week, and will require flexible working hours to support regional and global teams.

Your Responsibilities

People / HR

• Work closely with the People Business Partners and People Support teams to support all HR generalist activities in region
• Work closely with the Global Workplaces & Employee Engagement/Experience teams to support and lead all activities across the offices in the APAC region
• Support the Talent Acquisition team (primarily based in Ireland) and local hiring managers in relation to all recruitment activities including candidate screening and interviewing, contracts, onboarding, global mobility, graduate recruitment and internal relocation or secondment activities
• Manage and administer the payroll and benefit programs across the APAC region
• Support the central team with our HRIS (Oracle)
• Manage the visa application processes for all team members in region
• Lead and support local employee engagement initiatives, onboarding activities and talent development programmes
• Monitor HR metrics and performance indicators and take appropriate action
• Manage and support the delivery of specific business focused HR projects
• Provide coaching and advice to managers on a full range of effective HR services, including performance management, salary review, bonus processes, HR systems, and administration
• In conjunction with the relevant manager, handle routine employee relations issues including grievance and disciplinary issues, ensuring all cases are addressed and resolved in a timely manner, following best practice. Advise on emerging issues and with agreement, take action.
• Other regional and global tasks may be assigned depending on business needs and project requirements

Workplace, Office & Facilities Management

• Administrative duties including responding to telephone queries, mail/courier arrangements, deliveries, supplier queries, etc.
• Main point of contact for office and building queries, including repairs & renewals
• Ensuring the office stationery supply is sufficient
• Organising lunch for internal / external meetings
• Arranging couriers for everyday items and new starter laptops in conjunction with IT, ensuring at all times that they are delivered on the agreed date
• Manage reconciliations on office expenditure & complete purchase orders for various invoices

Employee Engagement

• Arranging employee engagement activities for each location including scheduling of all events and managing communications (e.g. setting up blogs, invites)
• Organisation of social and corporate events both internal and external
• Supporting ongoing employee engagement surveys and pulse checks
• Maintaining a positive working environment

Executive Support

• Providing EA support to the senior leadership team, such as diary / calendar management, coordinating client meetings and events, taking meeting minutes, scheduling meeting, expense reimbursement and any other support as requested

Health & Safety

• Responsibility as fire warden and first aid representative – Training will be provided
• Ensuring all offices are compliant with any local restrictions

Requirements

Desired Skills, Traits and Education

• Minimum 2 years’ HR, administration, reception or office management experience
• Excellent communication, grammar, and spelling skills
• Ability to liaise with all levels of the business, including senior leadership and external clients where required
• Ability to multi-task & prioritise
• Excellent use of Microsoft Suites
• Positive and helpful attitude, with strong customer service skills and excellent communication skills
• Some travel will be required with this role to other office sites

Our promise to you

We are striving to become global leaders across all the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

What we value is at the CORE of how we succeed:

· Collaboration: Working together to achieve our best

· Outcomes: Drive Success in every engagement

· Respect: A collective feeling of inclusion and belonging

· Excellence: Continuously raising the bar

Benefits

What’s in it for you?

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.