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TIDAL was founded for artists by artists as the next innovative streaming platform to bring value back to the music industry.
Updated
The Customer Success Operations Lead is directly responsible for the day to day management and leadership of a fully outsourced, global multi-partner operation. Reporting directly to the Sr. Customer Success Operations Lead, your role is to ensure that the daily performance of our BPO partners is evaluated and managed to drive exceptional operational results which delight and build trust with our customers. You understand key performance metrics, operational efficiencies and why they are important to both the customer experience and the business. You know how to ensure partners are set up for success and hold them directly accountable to meet our high performance standards. You are excited about identifying critical trends, running gap analyses, and managing outcomes to high performance targets through the use of data and customer experience best practices. In addition to managing BPO partner teams, you have proven cross-functional collaboration skills to manage collaborative efforts with internal teams such as Quality Assurance, Learning & Development, Content, Tooling and Systems, and Workforce Management to drive continuous improvement and deploy smart solutions that achieve tar...
Remote🇺🇸💰Added 25 min ago
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