Technical Program Manager

As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You will:

• Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
• Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal
• Work closely with business leaders and technical partners to translate business goals to technical requirements
• Manage the roadmap for your program(s) in collaboration with leadership and stakeholders
• Establish metrics to track the impact of your programs against broader goals
• Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product
• Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements

Requirements

You have:

• 5+ years of experience in a program management, product management and/or strategy & operations role at a technology company
• Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)
• Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies
• Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
• Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)