Support Engineer

CV submission deadline: 22/07/2024

Service delivery mode: On-site

We are seeking a talented and experienced Support engineer for the European Block chain Services to work for our client in Brussels, Belgium**.**

Job Responsibilities:

• Work with engineering and devops team to ensure 24x7 availability of service offerings.
• Create and maintaining the Tickets in our ticket system and follow ITIL best practices.
• Create and update knowledge base for the known issues.
• Provide L1, L2 support and troubleshoot application and infrastructure issues.
• Send out the notifications to users in case of downtime during business hours.
• Trigger investigations (registration of problems) in order to identify root causes and prevent potential impacts on the application.
• Provide stand by support when required.
• Support, and document automated build and configuration management processes.
• Ensure comprehensive monitoring of all systems, including creation of dashboards for internal team use.
• Diagnose problems observed in test/staging/production environment.

Job requirements:

• Bachelor’s degree in computer science or computer engineering.
• 3+ years of experience as a Technical Support Engineer or similar role.
• Good understanding of web services, API and IP based protocols.
• Ideally RHCE qualified or equivalent GNU/Linux experience or qualification.
• Experience of Docker orchestration technologies.
• Understanding/Experiences in scripting languages.
• Solid TCP/IP networking experience and understanding.
• Experience in network, OS and application monitoring tools.
• Good knowledge of ITIL best practices.
• Version control/git.
• Experience with CI/CD pipelines.
• Experience with Puppet is a plus.
• Jira/Confluence and service now experience is a plus.
• Blockchain knowledge is a plus.

Working conditions:

• Occasional travel may occur.
• Office located in Brussels.