Senior Financial Analyst

Job Description

**Senior Financial Analyst, Marketing Finance & Strategy

It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

The Finance & Strategy teams serve as trusted advisors to the company, informing and guiding critical executive decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.

This role will partner closely with Marketing teams, providing a wide breadth of exposure to leaders and partners. The ideal candidate should have strong financial modeling and forecasting skills, excellent communication skills and attention to detail, and be able to prioritize effectively in a fast-paced, high growth environment.

**Responsibilities

• Play an active role in cross-functional Marketing workstreams, advising on strategy, monitoring costs, and keeping the Finance organization in the loop on important developments
• Use financial modeling and innovative analytics to improve Zendesk’s understanding of its CMO organization, the value it delivers, and how that value can be increased
• Facilitate effective decision-making by creating financial summaries and sharing information clearly through presentations
• Provide Finance oversight for a marketing planning software called Allocadia
• Perform core responsibilities around month-end financial close, forecasting, and preparation of management reports related to financial results
• Serve as primary F&S point of contact & approver on critical processes such as purchase requisition approvals and hiring requisition submission/approval
• Tackle new & evolving priorities for the team, including ad hoc analyses

**Qualifications

• Bachelor's Degree in Economics, Business, Finance, or Accounting
• 3+ years of experience in finance, accounting, investment banking, consulting, private equity, or another relevant field
• Exceptional MS Excel & Google Workspace (GSheets, GSlides) skills required
• Strong attention to detail with the ability to identify and resolve data issues/needs quickly
• Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives
• Strong EQ, experience partnering across matrixed organizations, and an appreciation for building deep business partnerships
• Experience with financial planning systems strongly preferred - Adaptive experience specifically a plus
• Experience with SQL a plus

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.